Connecting your custom domain to CutMe Short enables branded short links, improving credibility and brand visibility. However, some users might face issues where their domain remains in a pending state even after setup. If you’re one of them, don’t worry—we’ve got you covered!

Below, we’ll walk you through the step-by-step process to connect your domain and troubleshoot common issues that may prevent verification.

Step-by-Step Guide to Connecting Your Domain

Follow these instructions to ensure a seamless domain setup:

• Select “Connect New Domain” from the CutMe Short dashboard.

  
  

• Enter your domain name and choose the correct setup option:

  • Use the root domain if it is not linked to an existing website.

  • Use a subdomain if your main domain is already associated with an active website.

    
    

• Update DNS Settings in your domain provider (GoDaddy, Namecheap, Cloudflare, etc.):

  • Add an A Record pointing to 139.59.221.173

    
    

• Save changes & return to CutMe Short, then refresh the page to check the connection status.

  
  

• Once verified, your domain is ready for creating branded short links.

  
  

Common Issues & How to Fix Them

1. DNS Verification Delays

Issue: Your domain is not verifying even after adding the A record.

🔧 Solution:

• Check if multiple A records exist. If so, remove all except the one pointing to 139.59.221.173.

• If using a subdomain, ensure it is not already in use elsewhere.

2. Domain Still in Pending Status

Issue: Even after setup, the domain is stuck in a pending state.

🔧 Solution:

• Double-check that the A record is pointing to 139.59.221.173.

• Remove any AAAA (IPv6) records from your DNS settings.

• DNS propagation may take a few hours, so wait before rechecking.

3. Custom Domain Shows “Invalid URL”

Issue: The domain redirects to CutMe Short but still shows an invalid URL error.

🔧 Solution:

• Verify there are no conflicting AAAA (IPv6) records.

• Ensure only one A record exists, pointing to CutMe Short’s IP.

4. CutMe Short Branding Appears During Redirect

Issue: Users see a CutMe Short branding page before reaching their destination.

🔧 Solution:

• Go to Settings → Links and disable branding.

• Note: White labeling is currently unavailable.

Final Thoughts

Setting up a custom domain is a powerful way to enhance brand recognition and trust. If you encounter any issues, use the troubleshooting steps above or contact our support team for further assistance. With the right setup, you’ll be creating branded short links in no time!